1 reviews | Active since Nov 2009
Pathetic Attitude by discovery during emergency
Had to rush my wife to a Dr or Hospital as her blood pressure was very high and she was in danger of getting a heart attack or even a stroke due to this. Due to SA lock down I had to rush to a hospital just to be told by this hospital they will not help as they were not in my network and had to rush to another hospital covered by my plan 10 km away placing my wife more at risk. Hospital casualties took her in and got the blood pressure down and was advised by the Dr on duty that she should actually be admitted to ensure that she is stabilized but due to Corona Virus they cannot admit her due to the risk of virus infection and was send home and to rush back if she might have a setback. Now it gets to payments and Discovery operator has the attitude of that is your problem we pay nothing as casualties is not covered and only a network Dr, this is a emergency and where during the lock down must I get a network Dr. Clearly my money is good enough but the attitude and care demonstrated during this emergency is pathetic by Discovery. Why will I rush to a hospital in this bad times just for the fun, the operators attitude showed me that Discovery clients on my plan must either die or almost die only then they will pay for something not even Dr consultation during an emergency is covered as no GP was available to me during the Covid 19 lock down. Clearly time for me to look for another medical aid as I was showed that I'm small change in their eyes!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards
Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards
Discovery Health Servicing Team
