BW
Ben W

1 reviews | Active since Nov 2009

06 Apr 2020, 15:03

Pathetic Attitude by discovery during emergency

Had to rush my wife to a Dr or Hospital as her blood pressure was very high and she was in danger of getting a heart attack or even a stroke due to this. Due to SA lock down I had to rush to a hospital just to be told by this hospital they will not help as they were not in my network and had to rush to another hospital covered by my plan 10 km away placing my wife more at risk. Hospital casualties took her in and got the blood pressure down and was advised by the Dr on duty that she should actually be admitted to ensure that she is stabilized but due to Corona Virus they cannot admit her due to the risk of virus infection and was send home and to rush back if she might have a setback. Now it gets to payments and Discovery operator has the attitude of that is your problem we pay nothing as casualties is not covered and only a network Dr, this is a emergency and where during the lock down must I get a network Dr. Clearly my money is good enough but the attitude and care demonstrated during this emergency is pathetic by Discovery. Why will I rush to a hospital in this bad times just for the fun, the operators attitude showed me that Discovery clients on my plan must either die or almost die only then they will pay for something not even Dr consultation during an emergency is covered as no GP was available to me during the Covid 19 lock down. Clearly time for me to look for another medical aid as I was showed that I'm small change in their eyes!

0
Replies (4)
Discovery Health
Discovery Health's reply07 Apr 2020, 07:41
Official
Dear Ben W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply07 Apr 2020, 13:01
Official
Dear Ben W

We’ve contacted you regarding your complaint. 

Regards 
Discovery Health Servicing Team
BW
Ben W's update08 Apr 2020, 21:58
Reviewer Update
Damion did contact me, listened and then the bang, He also don't care a bit as it seems as if I'm lying. Thanks for showing me twice that your fund actually don't care. Still waiting for forms where I must go search for the Dr to motivate as they don't believe me!!!!!
BW
Ben W's update03 May 2020, 08:49
Reviewer Update
Pathetic how you care when your members really need your support. Good Buy Discovery, you proofed to me that you don't need my money!!!!!