FK
Frederick K

1 reviews | Active since May 2012

14 Feb 2023, 09:18

Pathetic and useless

Disgusting service No one cares at Discovery as they are the administrators of our medical aid. discover do not care for aged and pensioners of ENGEN Medical benefit fund. Do not send them e-mails! They do not answer! I had to pay R1100.00 for my Oncology tablets from our savings account. this should have been paid from my oncology program. I am still waiting for my savings account to be credited. At Discovery health there are too many chiefs and not enough Indians. After two months I am still waiting for authorization for my hearing aids Service does not exit. CEO of Discovery Health will not receive my calls and I cannot contact him via e-mail. why do we pay such high increase and you cannot get service. Their call center is even worse, with very rude inconsiderate operators.

0
Replies (2)
Discovery Health
Discovery Health's reply14 Feb 2023, 10:11
Official
Dear Frederick

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply16 Feb 2023, 11:16
Official
Dear Frederick K

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team