Pathetic and sad

Since my last review on Discovery service, 1 of there reps tried to call me on the 29.08.23 however when ypu answer they cut you off, further to this they sent me an email advising feedback will be received within 2 to 3 working days, to days no follow up call no feedback has been received. On the email they included and email address that i could use to also follow up, and guess what the email address is not a valid email address my email came back as undelivered, what a joke im not surprised with the service. Discovery service has really detoriated people are no more the key focus, it seems like they have a key care case managment team who is so incompetant, even the managers has a no care attitude all you hear is sorry its out of my control its an internal process that needs to be followed. I will never recommend anyone to take out medical aids with discovery, my daughter has been on medical aid with them for the longest of years and has hardly ever used the medical aid for admission. She has been covered since end of Feb this year and due to change in my career there has been a 3 month gap/break in cover she then went on cover again on the 01.07.23 and this is the type of service received, no tcf app****, no sence of urgency.