Pathetic and poor service

The struggle and frustrations continue with dealing with discovery. I submitted my claim on 2 January 2024 (***) for a refund for medication I had to pay for, via their website. To date, no acknowledgement nor status update. I followed up today only to be told that I should resend via email so it can be fast tracked to the claims department. This is absurd and pure disrespect. If there was an issue with the upload how come no-one is calling me or reaching out to advise and guide on the next action. This is totally unacceptable and such an inconvenience. Clearly I'm dealing with incompetence and poor management controls. There is no urgency nor accountability. Nothing new!