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fatima.doorking fatima.doorking

1 reviews | Active since Jul 2017

20 Jun 2022, 23:32

Pathetic and disgusted by DISCOVERY HEALTH

I’ve been with discovery for many years. Due to Covid we could afford cover with them for a few months. I joined back with them May 2022. They obviously have my full history as I’ve been with them for years. I was rushed to the ER and the gynae on call wanted to admit me after finding huge cysts and they needed to be removed. My authorization was pending due to the fact that I stopped with them and than rejoined few months later. They came back and declined it. They than told me that I they will be cancelling my membership however my must rejoin immediately and pay the shortfall on the claims on the membership they wanted to cancel. The gynae sent them all correspondence and even showed them that I didn’t see him for this issue.

For someone who’s always been a loyal client to be treated that way is ********* and disrespectful.

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Replies (4)
Discovery Health
Discovery Health's reply21 Jun 2022, 07:20
Official
Dear Fatima C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Jun 2022, 09:58
Official
Dear Fatima

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

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fatima.doorking fatima.doorking's update22 Jun 2022, 12:50
Reviewer Update
Yeah someone called me this morning. I will be taking this matter further!!! Non disclosure for something I had 4 years ago yet when asked questions they ask if I’m the past 12 months. Mind you I was with you guys 4yrs ago so you do have record of everything!!!!
Discovery Health
Discovery Health's reply24 Jun 2022, 18:15
Official
Dear Fatima

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team