Pathetic and costly service to customers

I have a medical account in my name and had my previous employer paying for it. I left the employer who had informed Discovery that they will no longer be paying for it. Discovery Medical decide to shut/freeze my account without even contacting me. In the mean time I was trying to get a debit order set up from my account. On Apr 1st I contacted them and they said my account would not be closed as next payment would be 1st May. They promised to send me the forms and it never came. I had to chase for it on Mon 4th Apr again. My Medical account then got cancelled and my DiscoveryLife account charged me extra R300 for the month because I had no medical aid. How on earth can Discovery treat a customer like this? I have Insurance, Medical aid, Credit Card and Life cover with them. Pathetic! I do not and will not accept this kind of service! It cost me for their stupid mistakes.