GA
Gert A

1 reviews | Active since Jul 2016

09 Dec 2021, 09:28

PATHETIC

First, from June 23 it took me more than 3 months to have a dependent added to the fund because problems with them providing membership certificate and them constantly adding an incorrect 75% premium penalty. That eventually sorted… beginning of November they deducted R1461 more than the quoted amount. Next month they deduct more than double. There may be reasons for this. HOWEVER, HOW THE HECK DOES A COMPANY THAT ALSO OPERATES A BANK THAT PROMOTES MANAGING YOUR MONEY WELL DO SOMETHING LIKE THIS WITHOUT PRIOR NOTIFICATION??? I manage my money, fortunately not with Discovery, by only maintaining funds for debit orders in the cheque account and transferring rest to interest bearing account. I have in my 71 years never defaulted on any payment or had a cheque dishonoured. Was it not for illness on my side Discovery would have *****ed this. PATHETIC.

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Replies (2)
Discovery Health
Discovery Health's reply09 Dec 2021, 12:42
Official
Dear Gert A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply10 Dec 2021, 17:04
Official
Dear Gert A We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team