Pathetic

Im very upset with Discovery medical aid team. As i was told that when the doctor submit my prescription it will go faster to be approved its been 5 days now and when i contacted you i was told that they haven't even submitted my medication yet. Now they escalated the submission. Do you know how it feels to sit with rheumatoid arthritis pain that is so bad that you can't move. Don't think so. Im so angry right now. How could you do this to your loyal customers i pay my medical aid every month and i never miss a payment why can't you keep to your end of the bargain. I always speak so highly about your service and now im regretting it i im refering them to you as i never had any problems until now this past week.