GM
Gerald M
1 reviews | Active since Mar 2009
11 May 2015, 11:44
pathetic
i called discovery around 8 times to get my mothers info as she is ill and we need to start using the plan. im disgusted at the service I have received, at 1 point an agent even slammed the phone down on me. I have been with discovery health for over 11 years and have paid 100s of 1000s in premiums and took one out for my mum but this is pathethic<br> must I cancel and go somewhere else
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
12 May 2015, 13:57Hello geraldm,
Thank you for your comment.
I am sorry that you received service from us that prompted you to contact us with this complaint.
I would like to assist you, however due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the policy holder.
I have emailed you the third party consent form that your mother needs to sign in order for me to assist you.
Kind regards
Danita
Thank you for your comment.
I am sorry that you received service from us that prompted you to contact us with this complaint.
I would like to assist you, however due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the policy holder.
I have emailed you the third party consent form that your mother needs to sign in order for me to assist you.
Kind regards
Danita
Discovery Health's reply12 May 2015, 13:57
Official
Hello geraldm,
Thank you for your comment.
I am sorry that you received service from us that prompted you to contact us with this complaint.
I would like to assist you, however due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the policy holder.
I have emailed you the third party consent form that your mother needs to sign in order for me to assist you.
Kind regards
Danita
Thank you for your comment.
I am sorry that you received service from us that prompted you to contact us with this complaint.
I would like to assist you, however due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the policy holder.
I have emailed you the third party consent form that your mother needs to sign in order for me to assist you.
Kind regards
Danita