rR
robyn R

1 reviews | Active since Aug 2015

25 Sept 2020, 16:14

Pathetic

My husband has to undergo a surgery on the 2nd of October. I had to get authorisation and it was declined. He is walking with a knee where a piece of bone has broken off. He can barely walk, it’s affecting his work and he is in constant pain. He has to undergo a simple surgery where he’ll only be admitted for one day. Discovery won’t give authorisation for the surgery. This is not a cosmetic surgery, my husband’s day to day activities are affected!!! I must add that Apple from Discovery has been very helpful since it has been sent to the medical review team but we’ll only have an answer 1-2 days before the surgery... We can’t wait until then as you still have to go for a COVID test before you get admitted. Totally pathetic how a surgery like this isn’t covered!! Seriously considering cancelling with Discovery.

0
Replies (2)
Discovery Health
Discovery Health's reply28 Sept 2020, 10:20
Official
Dear Robyn
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Sept 2020, 12:15
Official
Dear Robyn
 
We’ve contacted you to discuss your concerns.
 
Regards 
Discovery Health Servicing Team