1 reviews | Active since Jan 2015

01 Mar 2019, 13:47

Pathetic

Regardless of below sent email - YET AGAIN R2000 was taken from my savings to be paid incorrectly.

Membership number: ********** 50

Reference number: ********** 203

Dear Mrs Peterson

Thank you for contacting us.

Hello Peter query

Discovery Health management is full aware of the extent of your dissatisfaction in regards to the accounts for Miss B Peterson that have not be processed and paid from the correct benefit.

I have sent the account to our RULE Exceptions department to be reviewed and reprocessed.

Please allow two to three working days for our Claims department to review the claim.

Your reference number for the request is: ********** ********** 710 ********** 764 ********** 769 ********** 789151

0
Replies (2)
Discovery Health
Discovery Health's reply01 Mar 2019, 14:11
Official
 Dear Nadineb1 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply05 Mar 2019, 15:37
Official
 Dear Nadineb1 
 Please check your emails for final feedback from us. 
Regards
 Discovery Health Servicing Team