MR
Mari R
1 reviews | Active since Jan 2019
04 Jan 2019, 16:50
Pathetic!
Discovery paid for a procedure in April, I had to cancel my medical aid because of a financial situation and rejoined in September. Now they claim that I did not disclose the surgery of April even though THEY paid for it so they definitely knew about it. I went for a tinsilectomy and grommets.. Just because I didn't mention the grommets. Even though the grommets had no connection to my current hearing loss. I was only diagnosed for hearing loss in November 2018 (AFTER I rejoined.) They did not even just decline, they completely terminated my medical aid for information I feel they should have had on their system. Obviously anything to not pay out.
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Replies (2)Discovery Health's replyOfficial
07 Jan 2019, 09:24Dear ***
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Jan 2019, 09:24
Official
Dear ***
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
07 Jan 2019, 13:30 Dear ***
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Jan 2019, 13:30
Official
Dear ***
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
