MR
Mari R

1 reviews | Active since Jan 2019

04 Jan 2019, 16:50

Pathetic!

Discovery paid for a procedure in April, I had to cancel my medical aid because of a financial situation and rejoined in September. Now they claim that I did not disclose the surgery of April even though THEY paid for it so they definitely knew about it. I went for a tinsilectomy and grommets.. Just because I didn't mention the grommets. Even though the grommets had no connection to my current hearing loss. I was only diagnosed for hearing loss in November 2018 (AFTER I rejoined.) They did not even just decline, they completely terminated my medical aid for information I feel they should have had on their system. Obviously anything to not pay out.

0
Replies (2)
Discovery Health
Discovery Health's reply07 Jan 2019, 09:24
Official
Dear  *** 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply07 Jan 2019, 13:30
Official
 Dear *** 

We have been in touch with you to answer your comments. 

Regards
 Discovery Health Servicing Team