PATHETIC!!!

I have submitted my specialist form on the 02/11/2015 and still haven't received any feedback.Today is the 10th and my appointment is on the 12/11.They claim it takes 2-3 working days.First I submitted it the 26/10 but they declined it saying they can't read it. Had to go to the doctor and had to pay AGAIN. I've been on the phone with tem since Thursday.No one can help me.My Minutes for the month is finished resulting in more bills.Yesterday again on the phone for more than an hour.They told me I shoud move my appointment with the specialist?WHY?? Specialist are fully book and can only get appointment next year.Spoke to a manager who tried to help me.Yesterday evening I had to go fetch the bloodwork form from the doctor, again resulting in more bills since couldn't do the bloodwork Monday. <br> I've had it up to here with Discovery's poor service.I pay a lot of money every month and the results are pathetic. Health is not a priority to them AT ALL!!!It's really frustrating to have them as a Medical Aid. I'm truly upset with them and don't think anyone deserves this frustration added on top of health problems. Not dependable. I will not recommend this Aid to anyone!!! BAD BAD BAD!!