Pathetic

The worst ever, it's such a process just to get a simple authorisation. I called 3 times before the last 3 months, was put on hold for over 25min the first time and ended up running out of airtime, they never bothered calling me back, seems like they dont know what they doing. Second time i was on hold again, next ting the phone got cut off, after holding for a while. Called 3rd time, asked the lady consultant to xall me, she promised to do so, and never did. Emailed the complaints department twice, to date, i received no response. Ended up having to pay the doctor from my own pocket, while i pay for the stupid medical aid. They app is useless, they never respond to anything. I'm even considering getting another provider because Discovery is just pathetic.