Pathethic service and dishonesty

I wasted my airtime calling. Was holding on for long and eventually when my call was attended to, Zandile was kind enough to call me back after I explained to her that my airtime was low. She transfered me to the accounts dept and when my call was finally answered, MALEBONGWE pretended NOT to hear me and did this whole **** 'agent is about to end call as he cannot hear caller' phrase on his side. I interrupted him and said I know you can hear me. He paused for a few seconds because I spoke over him and he got interrupted, stumbled with his silly phrase and then continued talking and then ended the call. I have an emergency and needed to take my daughter to the doctor tonight but I needed yo resolve an issue on my membership. Now I am unable to do so because of MALEBONGWE's bad attitude and poor service delivery.