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Dayalan N

1 reviews | Active since Mar 2016

09 Jul 2018, 12:00

Patetic service

i called into the call centre and I wanted to know when I am due for my eye test as I feel my eyes sight is deteriorating. i was then put on hold while the lady call isoleso which I am not sure why discovery have an external party involved. i was then told i have to wait till next month which is ridiculous and wat are we paying medical aid for. This is a risk for me while driving. Do you guys not understand the importance of life? I want the CEO to contact me today

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Replies (6)
Discovery Health
Discovery Health's reply09 Jul 2018, 12:27
Official

Dear Dylz29

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.


Regards
Discovery Health Servicing Team

DN
Dayalan N's update09 Jul 2018, 16:10
Reviewer Update
Still no feedback!
DN
Dayalan N's update10 Jul 2018, 05:28
Reviewer Update
Still waiting for urgent feedback!! Currently shopping around for another medical aid due to the lack of service!!
DN
Dayalan N's update10 Jul 2018, 09:41
Reviewer Update
i get a call from a lady who claims to be the customer relations manager and she does not call me with a solution but to tell me the same thing that I have to wait. i asked her who her manager is and she said Kira Petersen.... i am waiting for an urgent callback from her with a solution. i will take this up with the medical board should this matter not be resolved. Absolutely pathetic service from a person who claims to be the customer relations manager !!!
DN
Dayalan N's update11 Jul 2018, 09:35
Reviewer Update
This matter was escalated to Aasiyah Soomar, she got no ways of speaking to me and she did not give me the opportunity to speak. Very rude and abrubt with no listening s****s and claims to be the manager for Discovery.. i am going into Facebook now to express my frustration as there is no one hearing me!!!
Discovery Health
Discovery Health's reply12 Jul 2018, 10:20
Official

Dear Dylz29

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team