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Dayalan N

1 reviews | Active since Mar 2016

05 Mar 2018, 09:26

Patetic service

Poor service received from Yonela.. i then spoke to Johnathan who said he will get her manager to call me. i spoke to Nicole who said she will follow up with the refund for my claim and she will email me. I did not receive feedback from Nicole. i called into the call centre today spoke to Kajal she says she cannot see any claim refund on the system. I asked to speak to Nicole and was told she is not Yonela manager and there is no comments on the system to state i had a conversation with Nicole. Wat the hell is going on and I am very frustrated with the *********** service received.

0
Replies (11)
Discovery Health
Discovery Health's reply05 Mar 2018, 09:48
Official

Dear Dylz29

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

DN
Dayalan N's update05 Mar 2018, 13:48
Reviewer Update
Nicole advised me telephonically on the day I spoke to her that you guys will request a tax invoice, to my surprise I get an email with a do not reply added to it to state that I must get a tax invoice. This is very poor service and up until now I have not received a callback!! I have sent the tax invoice to ********** with the reference number. Now I must wait another week for the payment to be transferred to me. Pathetic service and I will be moving medical aid
DN
Dayalan N's update06 Mar 2018, 05:17
Reviewer Update
Still no feedback°°
Discovery Health
Discovery Health's reply07 Mar 2018, 15:22
Official

Dear Dylz29

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

DN
Dayalan N's update07 Mar 2018, 16:45
Reviewer Update
I received feedback from Nicole to advise me that I will be paid according to the scheme rates, but I spoke to a consultant on the 26 February 2018 who stated to me that I would be paid in full if I submit my receipt. i called in to speak to Nicole but was told she not sure if she is available. i will like that recording to be listened to and feedback to be given to me
DN
Dayalan N's update14 Mar 2018, 10:35
Reviewer Update
I was told by Nicole that Denise will contact me regarding my complaint that is still not resolved and I have not received feedback from her up until today! Very poor service!!
DN
Dayalan N's update27 Mar 2018, 11:25
Reviewer Update
i was dealing with the call centre manager who spoke to me last week and said she will give me feedback and up till today no feedback received. i am receiving very poor service and I will like a call from a director or I will be sending a director's complaint through about the pathetic service received thus far
Discovery Health
Discovery Health's reply03 Apr 2018, 11:40
Official

Dear Dylz29

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

DN
Dayalan N's update01 May 2018, 08:50
Reviewer Update
i was told that I will receive the full amount for my claim refund 2 months ago and up to date I have not received anything... i checked on my bank statement and only a portion was paid. I want to speak to someone senior urgently!!
Discovery Health
Discovery Health's reply02 May 2018, 08:24
Official

Dear Dylz29

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply02 May 2018, 15:40
Official

Dear Dylz29

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team