Patetic service

The doctor sent an application on Monday and discovery is stating they only received the application today. This is poor service because i had to take off from work tomorrow only to find out the application have not yet been approved. I spoke to a customer relations manager by the name of " Rosanne Govender" who is not helpful at all. I asked to speak to her manager and she want to refer me to a Team leader. Very poor service and we are definitely changing medical aids!! I am also going to post on other social media sites to let people know what poor service you provide.. I want a call from a business manager!!!