Passing the buck when I query payment

Good Day <br> <br> I have cancelled My account with Discovery medical in June/July of this year. I have been querying about payment. On the 25 June I received the bank details however did not receive the amount at the same time. This was sent to [Email Removed] WRefNo#***#- -MailRef#***#-. In mid August I received or queried my member certificate MailRef#***#- -MailRef#***# but no bill. Also sent to [Email Removed] I have recently relocated to the UK and I cannot add any beneficiary or once off payment via internet banking. After not receiving any bill or account I then queried the account in October reference number is *** since not receiving my account. Now remember, I followed up not Discovery. I get a reply back this is the outstanding amount and that i am listed. Since then I have been following up with email after email that is unacceptable as since I followed up they all of a sudden say your listed. I follow up again this week and get the same response and again querying how can i pay it as i cannot add discovery as a once off payment. I am furious!! Now what I want is:1)pay the account 2)to unlist me, on your time and money!