Passing the buck now because of their systems

After weeks of trying to deal with this, I get told today, after calling in once more that I had to call as everyone who promises to call you back does not call you back or they call you back on a number that you expressly advise not to call on, I get told that Clicks must lie and put the claim in as 30 even though I collected 15 - I cannot believe a big company like Discovery will go and ask me to ask another big company to lie for them due to their inadequate systems plus adding for admin for everyone to do just so they can avoid putting that claim through. I will be changing medical aids this week due to your incompetence.