Passing the buck

Iv been trying to add my wife on to my medical aid for the past month. I'm sure discovery has all the information required but my wife is still not reflecting on my side. At this point in time my wife has no medical aid cover. <br> I was told \she would be added by the 1st of February and a double payment will be made in the month to follow\" I agreed and everything should have been hunky dory, now I'm sitting with a problem and no one at Discovery can solve it or give any relevant information as to what is happening. I get told they will call me back and that never happened. When I call I get put on hold so many times and keep being transferred to the next person because no one wants to help or knows how to help, it's easier to pass the problem to the next person. Very annoyed and not sure if discovery is worth this trouble."