Passes the buck

I called to ask where my chronic medication is. i got through to Mohammed who says it wasn't ordered via the app which is unacceptable.<br> <br> i now wanted to speak with a manger and that useless employee sent me to Karen who advised me that she isn't a manager, so he sent me back into the queue.<br> <br> this is unacceptable. he is useless and now im having to call to order my medication again due to the app and website NOT taking orders!