Part of the reason why I've cancelled

I called the call centre to confirm that they've received my proof of payment. A lovely lady name Sheri (sp) took my call as well as my details, but she had to transfer me to another department.

When the agent from the other department (client services or something) picked up, there was music playing in the background and I could hear them singing along, typing and doing their own thing - but they didn't even greet me or say anything. If this was an audio issue, I would have at least heard the scripted greeting.

Very bad service from client services or whatever the department is called.