JR
Jenny R

1 reviews | Active since Sept 2024

07 Jul 2025, 06:00

Pain control treatment not authorised

My daughter has a chronic pain condition and was expecting a terrible flare that she could not control with her usual pain meds at home. She was authorised and admitted for pain control treatment. This is typically 3-5 days. However, her pain was not under control after 5 days so she was treated for 8 days. Now Discovery is refusing to pay for the 3 'extra' days. My daughter was in a severe pain flare- she needed extra days. Her specialist has sent letters explaining this but Discovery refuses to pay.

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Replies (2)
Discovery Health
Discovery Health's reply07 Jul 2025, 06:25
Official
Dear Jenny R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 Jul 2025, 10:01
Official
Dear Jenny R We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team