Paid provider i stead of refunding me

Dear Discovery I sent an urgent mail stating that you paid the wrong person/account after I submitted my claim. I only got an generic auto reply. In addition, it has now been established that you did not only pay the service provider instead of refunding me, you paid it into the wrong account of the service provider. I need to be refunded immediately. It was your mistake. I understand that mistakes happen but this has unfortunately put me in a very pecu**** situation. Pleaee contact me asap.