paid money by mistake into the inactive account

I Mohale Collin Leshabane, mistakenly paid R2000 rands into the discovery medical aid thats inactive by mistake on the 16th of december 2015. i was meant to pay that money into the discovery credit card, i have been promised to either refund me or tranfer the money between accounts, its been 2 months now and there is nothing from them. they keep promising they will call and get the money in 2 or sometimes 4 working days and still nothing and i am the one doing the follow up after every failed promise. what i want is the maoney back. i have sent them proof of payments, the new banking details and to no avail from the 16th of dec 2015 until today. I can also send you proof of all the communication and proof of payment made into discovery.<br> <br> Kindly assist in having this issue resolved as i am now had it with them. i dont even know how much of airtime i have used calling almost everyday. how can a reversal take them 2 months to process.<br> <br> Regards<br> Collin