Oxymetre device not received

Good morning

I am a member of your medical scheme and I am on coastal saver.I am an Asthmatic who does not receive any chronic medication from Discovery.

I tested positive for Covid on the 2nd of this month and Discovery has received my results.I completed a risk assessment and was informed that I qualify to receive an Oxymetre device.

This morning I received a call regarding the status of my device and was told that I do not qualify.I am disputing the fact that I do not qualify based on the fact that I have tested positive and do have a chronic condition.Please assist.

I’ve already had to go back to the doctor because I was struggling to breathe.