Overpriced Medical aid with shoddy cleint service

Item: Discovery Health
Rating: 1
Author: ezollner E

Trying to get basic answer from their callcentre - its impossible. The robotic tools are useless. When talking to an agent one keeps on getting disconnected. Why dont they phone back? What are we paying a premium for, if there is no client support!

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

09 Nov 2020, 15:24

Dear Eckart Z

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply09 Nov 2020, 15:24

Official

Dear Eckart Z

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

11 Nov 2020, 09:50

Dear Eckart Z

We have contacted you and addressed your concern.

Regards

Discovery Health Servicing Team

Discovery Health's reply11 Nov 2020, 09:50

Official

Dear Eckart Z

We have contacted you and addressed your concern.

Regards

Discovery Health Servicing Team