Overcharged debit order

<p>My mum is on the Keycare plus plan from July 2016 and her medical aid contribution is R304 per month.</p> <p>She is debited on the 10th of every month. She was at a supermarket this evening and did not have enough money in her account to pay her bill. She could not understand this as she had enough cash in her account. We investigated and discovered to our astonishment Discovery Health debited R959 from her</p> <p>account earlier today. This has left her with no money in this account. Discovery Health did not inform</p> <p>my mum or myself (as she has given authorisation for me to act on her behalf) of this overcharge. I urgently need an explanation as my mum is unemployed. Discovery Health needs to credit R655</p> <p>back into my mum's account. This is disgusting and *********.</p>