Overcharged by Discovery

Dear Discovery Vitality Team,

I am a Discovery Vitality member and wish to formally raise a concern regarding my monthly premiums.

From June 2025, my monthly Vitality premium was increased from R500 to R979. However, according to your official website, the premiums are clearly listed as follows:

Single ***

Member plus one dependant: R479

Member plus two or more dependants: R559

It is therefore evident that I have been incorrectly overcharged.

I have attempted to query this matter with your offices but have been sent from pillar to post without resolution. A similar issue occurred with my gym premium, which was incorrectly increased in July and only corrected in August.

I hereby request the following:

Immediate correction of my Vitality premium to the correct amount applicable to my membership category.

A full refund of all excess amounts debited from June 2025 to date.

Written confirmation that the error has been rectified and will not recur.

I trust this matter will be treated with the urgency it deserves. Should I not receive a satisfactory response, I will have no choice but to escalate the matter further.