Over promise no service

4th Complaint

If by the 5th I don't get a call (which means in an hour I will revert to other social media platforms as easy as that)

After speaking to multiple people I was advised I would need to be double debited as my previous employer released my cover late, which was fine and I was contacted to make arrangements for payment, the first person I spoke with advised I can make a payment which is my full premium plus half in September and then again in October. This was on 13-14 September 20th September I checked online to plan my budget saw there was no outstanding balance neither on my profile or the profile we migrated to (My partner as the principal member) Spoke to someone on whatsapp was advised the normal monthly premium is the only amount which is outstanding R4690 asked and confirmed multiple times and was advised R4690. I called in again on 21 September again to gain clarity and confirmation spoke to Tandi was again advised only outstanding amount is R4690 after even explaining the migration was still advised R4690 is outstanding. On the 25th of September I was debited R9380 I called in spoke to a lovely lady explained the situation was then advised Discovery does not make payment arrangements so now I am confused firstly then I was advised but the amount which was debited is correct... I was then sent through to Selvan who is a Senior consultant/supervisor/manager not yet sure on the title as I was advised I am being transferred to a manager. I was advised he would listen to the call and get back to me in 2-3 business days this was Friday 27th of September but he will try to get the call the same day I then asked what time he leaves the office was advised 17:00 called in the same day again at 16:30 to speak to Selvan again however was then advised he had already left. So now there is another advisor lying to a client. Today is the 4th Business day and shocking I was still not contacted by Selvan. I am at this stage where I want to cancel my entire portfolio with Discovery which is my banking short term insurance long term insurance as well medical aid as this is terrible service...