AP
Alicia P

1 reviews | Active since Jun 2017

24 Jul 2017, 09:46

Over Charging

<p>To whom it may concern</p> <p> </p> <p>I received a letter stating that I owe Discovery R890.90 for a payment to MADAMBANA PM.</p> <p> </p> <p>I am slightly confused. This doctor claimed over R1000 from discovery initially for services rendered in March. (Note I only saw this doctor once)</p> <p> </p> <p>Discovery made a payment of R890.90 into my account to pay this doctor and said that I would need to settle the difference.</p> <p> </p> <p>I see from my claims history, that this doctor re-claimed for services rendered in March 2017 for a lower amount – which Discovery then paid.</p> <p> </p> <p>So I ask, who is at fault here?</p> <p> </p> <p>Discovery is at fault for double paying a claim and not picking up that the same doctor was paid, the same amount, for the same service in March 2017.</p> <p> </p> <p>Now I receive this letter, to immediately paid a debt to Discovery. “Stating that I have an amount to settle with Discovery.”</p> <p>You make it sound like I am a ******** *****ing discovery’s money.</p> <p> </p>

0
Replies (3)
Discovery Health
Discovery Health's reply24 Jul 2017, 12:28
Official

Dear Allyp

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply26 Jul 2017, 14:22
Official

Dear Allyp

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

AP
Alicia P's update10 Aug 2017, 07:25
Reviewer Update

Got a call a day later. From someone who could not confirm why two payments for the same service on the same date was made. He said he would enquire and call me back or email me. I received neither.