Over charged and bad customer service

Please could someone assist me with my Discovery Medical Aid. The consultant that I initially took out my Medical Aid with Josiah Carmichael is unreachable his number is on voice mail. He is never of any assistance to me.

I have tried all avenues to contact discovery and have had no success. I have been trying to get hold of a consultant since yesterday telephonically, I have been on hold every single time that I called, my airtime is being depleted on every call that i make and I have not been assisted. I have been online and logged onto my profile and even used the chat message service and requested a agent call me, I then was number 81 in the que and ever since I did not receive a call back. I have been to the Discovery store in Umhlanga today and they could not assist me. They tried getting in contact with a agent and also failed they were also put on hold for a very long time. All I need to know is to why my Medical Fee for January 2024 is double of my currently premium. The message that I received said that the premium is inclusive of Gap cover, I don't have Gap cover why and I now being charged for this. I received the message yesterday morning, my debit date is on the 02 January 2024. I am trying to query this and Discovery is of no assistance to me