NM
Nolizwe M

1 reviews | Active since Apr 2013

14 Mar 2017, 13:55

Over a month to process an application

<p>I app**** to Discovery on my mother's behalf. She was already a member under my medical aid but we decided that it would be cheaper if she became a main member on her own. I submitted the papers over a month ago and I selected for her cover to start at the begining of March. We heard nothing from Discovery until I finally called them to find out what is going on. They told me that they had not processed the application! But it has been over a month?</p> <p> </p> <p>I am really not impressed with Discovery. They have really dropped the ball this time. I will be looking for another medical aid for my mom. Please ignore the application, as you have been.</p>

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Replies (2)
Discovery Health
Discovery Health's reply14 Mar 2017, 16:06
Official

Dear Nolz23

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Mar 2017, 14:57
Official

Dear Nolz23

We’ve just sent you feedback by email. Please contact us if you have any other queries.

Regards
Discovery Health Servicing Team