Outstanding service from Kelly & Chanete Discovery Authorisation Department.

Dear Compliment department.

Once again I’m standing at the Door of Discovery . But I believe when recognition due it should be noted. Recently due to a heath matter I’m having often in action with the Discovery client service as Authorisation. First I would assure you I’m not just give an “ official Outstanding Service Compliment “ likely . By no means .

However I have been fortunate or lucky . What ever way one see it . To recently had to honour to be assisted 4 December an Agent called Kelly end last week ref ***, As well by Chanete on Saturday 9 thDec from around 9.20- 10 am . Ref ***

Both Agent understood my difficulties with memory and finding the correct words at times to explain . To What my call in regard is to.

Kelly and Chanete were extremely patient , listen , was professional , knowledgeable and made notes under my Discover membership ship number profile as per my request. ( calls are recorded after all ) .

Seeing that in early January I woukd need to an operation . Therefore in early January 2024 when . An Autharzation for in hospitals will be requested needed .

To help the claims depart in 2024 . To take the time to read ! The history that has been logged since End of Nov:2023 , to as recent as 9 th Dec2023 . With Chanete interaction .

Additional note made on my profile . To prevent any unpleasant or claims being incorrect process when the surgeon and hospital sent it . I have gone out of my way to make every one 100./. Clearly to the details and next phase of medical service needed . That will take its course in Early Jan 2024 .

As mentioned several times . To access the notes noted by agents . And fully understand ! Stand 100./. the complexity of the matter . Which will unfortunately can’t be completed in 2024

Seeing that the surgeon is on leave as of today . 11Dec2023 . Therefore unfortunately it had to be delayed until early Jan 2024.

As I’m using the correction medical Prefered supplier service .( doctor and hospital) , in line of the type my medical aid plan I” m on . I found both agent from the authorisation department to be extremely efficient , friendly , knowledgeable and extremely patient with me . during these specific date and time of assisting me .

That alone goes a long way for me , as a person should is struggling with several medical diagnosis which is total beyond my control .

There for I would like to Give Huge positive 10/10 rating to both agents. As I couldn’t fault either of them , based on the difference dates and time interaction . May both Agent direct line Managers be informed . Because Discovery can be proud of how incredibly well . They represent the Brand of the Company . To a client and the positive experience I way left with after both occasions. Kelly & Chante my hope is that you both receive the well urned recognition from your department .

For the positive contributions you have made , As at times I be difficult client ( me) . But that’s only when clients expectation are not met . But recent I have been impressed over and over with different agent professionalism.

Kind Regards Andries