CT
Caitlin T

1 reviews | Active since Jul 2016

14 Jul 2016, 10:50

Outstanding Service as always!

<p>I would like to publically thank Discovery Health for thier once again fantastic service as always! I had to have a moonboot in January of this year, and when having it fitted etc, I filled in all the standard forms for the hospital to claim from Discovery. Last week - 06 JULY. My mom gets an sms to say that her account with the moonboot suppliers is outstanding etc etc. So my mom sends it to me. In all this time I had assumed it had gone through on my medical aid. Long story short the hospital stuffed up and put in my old medical aid details (my moms) and not the new information which I had filled in on the forms and given my card for. Discovery had the whole thing sorted out and paid the claim desipte it being out of the claim period and saving me from a massive bill. Discovery, thank you for your fantastic service as it always is. I have never been able to find fault with your service. Thank you!!</p>

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Replies (1)
Discovery Health
Discovery Health's reply15 Jul 2016, 09:49
Official

Dear Caitlin

Thank you for the wonderful compliment.

It is always great to receive such positive feedback from our members. We are very pleased to hear of the efficient and professional service that you have received from the Scheme.

We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to post the compliment.