Outstanding reimbur*****t

After re-submission of a claim 4 times - 1 x telephonic phone call, and 4 claims query I am STILL outstanding reimbur*****t. I was assured it would be processed and yet still waiting......<br> <br> Last email received 5 days ago stated: We have sent your claim for the mother and baby clinic to the claims department for processing. We apologise for the delay. Your reference number is ***. Please allow 2-3 work days for processing.<br> <br> ***, ***, ***, ***, ***<br> <br> <br>