Outstanding matter not resolved after almost 3 months

I'm extremely unhappy with the service I'm currently receiving from Discovery.

I went to the doctor on the 4/07/2017 and submitted my claim a couple days later to discovery. An entire month passed and I was given no feedback as to why my claim didn't go through. I had to contact discovery myself and I was then assisted by Nthabiseng Tsatsi who said that the issue will be resolved.

An entire month passed AGAIN and still nothing, so once again I decided to contact discovery. This time a man contacted me and said that the dispute was previously closed by Nthabiseng Tsatsi and he will look into it and solve the issue for me. It's almost 2 weeks and he has solved a thing and I still have not received my claim.

Looks like discovery just has inadequate staff who don't know how to run things and make false promises. Why charge the public an arm and a leg when you can't deliver?!