OUTSTANDING Customer Service .. Mary

My Letter of thanks with regards to Mary, an outstanding Chronic Illness Customer Service Agent ..sent to Annie her Supervisor!

Good day Annie

I need to pay special attention to those who have touched my life in ways that have outperformed their levels of expectation where the following criteria is concerned:

1. Customer service EXCELLENCE;

2. Compassion;

3. PATIENCE;

4. Understanding and grasping the issue and resolving queries and PROBLEMS with accuracy, competence and speed;

5. 100% dedication to the role.

Mary who has gone the extra mile and left me feeling totally confident and reassured that my multiple complications with regards chronic medications, registering, correcting, amending and furthermore complicated Extended Medicine Supply for 6 months and all the unfortunate changes that were involved.

This member of your team must be seriously considered for promotion, accolades and a promising future within the Discovery Group.

I have been a LOYAL and VERY satisfied Discovery member since before 1997, at the time Momentum and then merged with Discovery.. you will only see my membership from the official Discovery inception.

I am MEDICAL INSURANCE'S most AVID ambassador...as I mentioned to Mary, although my premium as an Executive Plan membership is very high, I would pay the (typically considered a grudge payment by 90% of the population) premium before being able to put food on the table. It is a PRIORITY!

Life is constantly throwing curve ***** and disaster can and mostly WILL strike sometime in one's life... BE PREPARED, BE COVERED for almost EVERY eventuality, and above all, LIVE AS HEALTHY A LIFE AS POSSIBLE.

I was most protected and confirmed my sentiments ( stated above) when in 2002 my 9 year old twins daughter was diagnosed with Leukemia and battling with relapses and finally Stem Cell Transplant (Twin brother donor...such a fortunate match, which can be IMPOSSIBLE to find) as he was (obviously) on my plan with Discovery, everything related to the donor procedures were covered! Had we NOT had Dominik (twin) insured with Discovery, the exorbitant costs involved would have bankrupted the likes of my family, not withstanding my being a single parent!!!

THANK YOU DISCOVERY!

PLEASE consider this letter for use in any potential PR, training, Newsletter, social media distribution... just advise me if and where you may like to use it.

Thank you once again MARY, ANNIE - for your support as Mary's Supervisor as I am certain you will have had to played a role in overseeing thr MAGIC Mary was able to achieve.

Kindest and most sincerest thanks and regards. MARGOT EDWARDS