Outstanding client Service received from Bruce ref *** medical aid

Good day , Compliments department for Discovery medical aid .

The message is create from voice to text due to my limed capability in finding words and spelling . Related to my medical condition.

I would to praise a staff member of Discovery . I do not know his surname but it’s Bruce .

He assisted me on the Discovery app around 1 pm today . Ref ***

My membership *** I’m the Second member on it

I apologise for the length of time it took to get my point across with Bruce .

I would fo take this opportunity to praise him and pay a “Huge compliment” to a member of the Discovery group.

Right from the beginning of accepting my chat, I explained to Bruce my limitation in writing .

And ask for him to bear with me.

He kept on assuring me that he there and understands , although my writing was horrific . There was no judgement from his side .

I struggle with communicating in general because of dementia . yet he was able to assist me .

I took a long time for me to get the basics across , Bruce was extremely professional and patient again.He went as far call me , just re cap a 100./. Of what I was asking for..

Then he even went the xtra Mile , to contact the right department and to ensure I understood the process. that I must do ( relating to my initial concerns I had )

He request that I remain on the phone , and that he will be be back as soon as possible . Not even 3 min. And he provided me correct information how to proceed .

***I must salute Bruce for “ Outstanding client service” .

My hope is that this compliment be shared with Bruce , and his reporting line Manager. I may contract me should you wish to confirm my this compliment.

It has to be 10/10 . I’m fully aware it.”s high but when Praise is due , it must be acknowledged.

As we do often forget to say thank you. I stand by this rating of 10/10

Thank you, Bruce you are a true credit to the Discovery brand. As the end of the day the agent, is the face of the company brand .

At the end of the day ; Depending on the service we receive ( that’s experience ) we take away as a client which Translates either, into a positive or negative one .

My hope is at the time of appraisal this compliment it will be noted .

Kind Regards

Mr Andries Kruger

***