Outstanding claims since November 2017 after several complaints

On 23 April I have posted a complaint regarding claims from November onwards that had not been processes. A call centre agent called me after my complaint and was very helpful first, calling every day to keep me updated. Most of the issues were sorted, he said he will get back regarding the remaining issues: A few claims still not processed, some claim only partly processed and some claim paid from medical savings instead of oncology cover. Until today I have not heard about the outstanding issues, I would like this agent or someone else to attend to these problems that they can be finalized. More information you can find in my post on here sdates 23 April 2018.