AB
Adriaan B
1 reviews | Active since Nov 2010
16 Apr 2016, 05:31
Outstanding Claims
I'm struggling to get claims paid since February. Submitted corrected claims as requested. Now one month later and nothing? Send claims to person handling HelloPeter complaints......now....one month later still nothing. I'm utterly disgusted with service lately received from Discovery. Something went wrong....this was never the case. When I was on KeyCare I never had any problems.
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Discovery Health's replyOfficial
19 Apr 2016, 17:06Hello 1968A,
We saw your comment and understand your frustration. We apologise for the manner in which we handled your query.
The service date on the first claim submitted was not valid, so we could not process your claim.
We confirm that we have received all the information we needed. We have now processed your claim. The payment will go to you directly at the bank details we have on your profile.
If you need any further help, please contact us directly.
Regards
Norman
We saw your comment and understand your frustration. We apologise for the manner in which we handled your query.
The service date on the first claim submitted was not valid, so we could not process your claim.
We confirm that we have received all the information we needed. We have now processed your claim. The payment will go to you directly at the bank details we have on your profile.
If you need any further help, please contact us directly.
Regards
Norman
Discovery Health's reply19 Apr 2016, 17:06
Official
Hello 1968A,
We saw your comment and understand your frustration. We apologise for the manner in which we handled your query.
The service date on the first claim submitted was not valid, so we could not process your claim.
We confirm that we have received all the information we needed. We have now processed your claim. The payment will go to you directly at the bank details we have on your profile.
If you need any further help, please contact us directly.
Regards
Norman
We saw your comment and understand your frustration. We apologise for the manner in which we handled your query.
The service date on the first claim submitted was not valid, so we could not process your claim.
We confirm that we have received all the information we needed. We have now processed your claim. The payment will go to you directly at the bank details we have on your profile.
If you need any further help, please contact us directly.
Regards
Norman