Outstanding Balance

<p>Good day,</p> <p> </p> <p>Policy number: ********** 31 ( ********** 826084)</p> <p>As per my previous email. discover health is failing to solve my problem. I so not think they are taking this matter serious and they have blacklisted me because of their internal mistakes. When I cancelled the membership last year I was owing R2340. towards end of last year I made payment arrangement with Discovery. I made three payment in to dicovery vitality account I recieved from Nicole Cater (One of discovery consultant) 1st payment of R***, second payment of R390 on 28/01/2017 and last payment of R390 was on the 28/02/2017. I recieved a call from discovery health this morning to make payment arrangement and I told them that I am willing to make this payment arrangement but they need to remove my name from ITC first because they have blacklisted me when I was making payment in to discovery vitality. and They guy who called me said they can only see 2 payments and I have already made 3payments and he told me that the last payment I made was in november last year which is not correct. my last payment was in february this year and I had to stop because I was told the payment was not reflecting on their side. So far I have made a total payment of R 1170 and my outstanding balance should be R1170 not R1560. The guy who called me this morning does not have all the information and he was not willing to assit. he was just rude and he did not want to accept that he doesnt have all the information. He **** to me that my last payment was last year november which is not true. my last payment was in february this year.</p>