Outstanding balance

I called discovery on the 27th September 2017 letting them know that I won't be able to pay this month's premium I spoke to a agent who said they will try to debit again in the 11th October but my medical aid will be suspended until my next payment but I will not pay for the suspended months premium. I then said ok and understood. When I called today I was told that I will be double debited for the month my service has been suspended and for the new month. What BS IS THAT? My medical aid is suspended and I was told as per my call on the 27th September that I will not pay for the month of suspended services. I want a manager to call me and listen to the call and I want this issue sorted.