OUTSTANDING AND PROFESSIONAL PERSON EVER

<p>So my son was Rushed to hospital on 05/11/2016 and was admitted that Evening as he had Menengtis symptoms. we could not get authorization because it was weekend and the Admissions clerk at hospital said she will call monday to get that sorted. he Was released on Sunday 06/11/2016 afternoon after all the tests they done proved it was not the case and Just a Servere chest infection. The Hospital started sending in claims and it was being rejected by Discovery. by wendesday, i still did not get Auth code from discovery so i called my broker the thursday to find out what is going on. Not long after that call, i got an Auth email. My broker then comes back saying Discovery will not pay it because its seen as Casualty ( thats what the Agent told her).. I called today and Spoke to chris and asked WTH is going on and He Took control of the matter very professionally and handled the call Exceptionally well. he cleared the confusion and Reprocessed all 4 claims. he got back to me and Advised the 1 was paid and other 3 takes about 4 working days to process but he will call me next week to confirm... THAT IS A PRIME EXAMPLE OF EFFIENCY AT ITS BEST!!!! CHRIS from the Discovery Health call centre is an ASSET to your brand... treat him well!!! and get the other agent to learn from him and not Make assumptions and give incorrect information... Chris, I owe you a 6pack mate...</p>