sS
stephanie S

1 reviews | Active since Oct 2017

13 Oct 2017, 16:02

Outrageous requests

Trying to to get authorization for a tumor that needs to be removed on my c section scar (on the inside). It is painful and uncomfortable. I already provided a letter with a picture drawn by the doctor explaining. Discovery thinks its cosmetic which it is most certainly not! Now they want (quote) a colour photo of the c section scar. I think that is really pushing it im not sending some random person a picture of my scar its low down and frankly what the hell will it prove the lump is under the skin!!! Been a client a long time with discovery but not for much longer if this is how they do things.

0
Replies (3)
Discovery Health
Discovery Health's reply16 Oct 2017, 08:30
Official

Dear steph.smith

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Oct 2017, 13:22
Official

Dear steph.smith

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

sS
stephanie S's update18 Oct 2017, 09:21
Reviewer Update
Still no feedback from discovery have sent a second letter and sonar still nobody has had the manners to contact me. My surgery is due for tomorrow which I will now have to cancel. I am seriously considering canceling my medical aid with discovery for there total lack of care or interest. Really so over it now!!