1 reviews | Active since Oct 2016

31 Mar 2017, 14:03

Outrageous monthly installments!!

<p>So upon applying for membership with Discovery Health, for the second time, after I have left due to a constant struggle to get auth for a specialist (once a year ONLY), Discovery have not even notified me what the monthly installment will be on our membership, only to coincidentally hear from the call centre consultant when I phoned about a different query what our monthly installment will be. When asked why it is so high she said yes she also does not understand why so she checked with the applications department whom advised that they calculate the premium using your monthly salary including all and any overtime AND commission earned. So you tell me... where have you EVER heard that commission and/or overtime is a set amount you will receive every single month??? This is not a guarantee on your payslip every month and should NOT be added. What if we do not receive the same commission or overtime next month, if any at all?? Will Discovery reimburse me? I doubt it...This does not make sense at all! Why do us normal people always get bombarded by outrageous prices and costs for items the supplier knows we unfortunately do need and cannot live without? Sick and tired of these big scheme companies taking everyone for granted and not giving a damn! Shame on you!</p>

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Replies (2)
Discovery Health
Discovery Health's reply03 Apr 2017, 08:23
Official

Dear lizelle-van-rooy

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 Apr 2017, 12:12
Official

Dear lizelle-van-rooy

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team