Our System is Down Please Call Back

tried to order my new repeat script from Med Xpress on Discovery yesterday, sent the info through via the app, usually I get an SMS to confirm receipt and then I call to place the first order, never received the SMS so decided to call this morning, simply got told that the system is down and I should call back in two hours to check to see if it is up and working. What shoddy customer service, your system is down and it is my responsibility to call you back, you should have a back up system and if not you should be calling the client back when you are in a position to assist them.