Our experience with @Discovery_SA has been deeply unfair and extremely stressful.

My wife and I app**** for Discovery Health membership earlier this year and provided all requested information honestly and in good faith. Despite this, Discovery later claimed that we had not disclosed certain medical details — something we strongly dispute.

They used this alleged “non-disclosure” as a reason to cancel our membership, leaving us without medical cover at a time when we urgently need to proceed with an important medical procedure.

We formally challenged the cancellation and, at Discovery’s request, submitted my wife’s full medical history on 8 October. It has now been over a month (10 November) and we have still not received a single written response from Discovery. Every time we call, we’re told “the matter is escalated and being looked at,” but no one can give us a timeframe or outcome.

To make matters worse, Discovery has since issued a letter demanding R14,000, even though our membership remains under dispute.

This entire ordeal has caused my family enormous emotional distress, uncer*****y, and financial anxiety. No family should be left without healthcare because of corporate silence, endless delays, and unfair treatment.