DB
Dee B
1 reviews | Active since Sept 2016
18 Dec 2023, 17:11
OTP useless in a foreign country
I spend some months in a year overseas and and your 2FA/OTP does not work for me if I am in another country and need to work on my Discovery Health account. I use a foreign phone number in the other country. Please let me know how to cancel the 2FA, OTP thing to my phone. All I need to do is log into my Discovery account and transact. You FAQs dont help me at all. Thank you.
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Replies (5)DB
Dee B's updateReviewer Update
18 Dec 2023, 17:28I repeat. I do NOT want your OTP service when I am overseas. Your website and app insist that I sign on with my SOUTH AFRICAN phone number. That does not work for me. I cannot find anything on your website that explains ASK DISCOVERY when I need to see which hospital my plan sends me to. How am I supposed to know which hospitals my plan sends me to?
DB
Dee B's update18 Dec 2023, 17:28
Reviewer Update
I repeat. I do NOT want your OTP service when I am overseas. Your website and app insist that I sign on with my SOUTH AFRICAN phone number. That does not work for me. I cannot find anything on your website that explains ASK DISCOVERY when I need to see which hospital my plan sends me to. How am I supposed to know which hospitals my plan sends me to?
Discovery Health's replyOfficial
19 Dec 2023, 07:34Dear Dee B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply19 Dec 2023, 07:34
Official
Dear Dee B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
DB
Dee B's updateReviewer Update
19 Dec 2023, 18:29Please clarify how ASK DISCOVERY is supposed to work when I cannot find it anywhere on my Discovery online account?
DB
Dee B's update19 Dec 2023, 18:29
Reviewer Update
Please clarify how ASK DISCOVERY is supposed to work when I cannot find it anywhere on my Discovery online account?
Discovery Health's replyOfficial
22 Dec 2023, 16:00Dear Dee B
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
Discovery Health's reply22 Dec 2023, 16:00
Official
Dear Dee B
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
DB
Dee B's updateReviewer Update
28 Dec 2023, 17:29There is nothing in my email from Discovery. I repeat, how am I supposed to access my Discovery account when I cannot receive OTPs on my South African phone number when I am in anothr country? Are you ALL on holiday?
DB
Dee B's update28 Dec 2023, 17:29
Reviewer Update
There is nothing in my email from Discovery. I repeat, how am I supposed to access my Discovery account when I cannot receive OTPs on my South African phone number when I am in anothr country? Are you ALL on holiday?